Terms & Conditions for Flowers Wembley - Online Flower Delivery

Introduction

Welcome to Flowers Wembley, your trusted source for online flower delivery in Wembley and the surrounding areas. These Terms & Conditions govern the use of our online services and the supply of goods via our website. By placing an order with us, you agree to be bound by these terms. Please read them carefully before proceeding with your purchase. These terms are applicable to all customers located in Wembley or ordering for delivery within Wembley and nearby areas.

Order Process

We strive to make ordering flowers online for delivery in Wembley simple and secure. Please ensure you follow the steps detailed below to place your order:

• Product Selection: Browse our online catalogue and select your preferred flower arrangements, bouquets, or gifts.
• Personal Details: Enter all required recipient and sender details accurately, including full address and contact name for delivery in Wembley or nearby locations.
• Delivery Information: Specify your desired delivery date and any special instructions. We offer same-day and next-day delivery where indicated and subject to availability.
• Review and Confirm: Carefully review your order, making sure all details are accurate before proceeding to payment.
• Placing the Order: Complete the checkout process on our website. Upon successful payment, you will receive an automatic email confirmation summarising your order details.

All orders are subject to acceptance and the availability of the items selected. We reserve the right to refuse any order at our sole discretion. If we are unable to fulfil your order for any reason, we will notify you promptly and arrange for a full refund.

Payments

Online payment is required at the time of ordering. We accept major UK credit and debit cards through our secure payment gateway. By submitting payment details, you confirm that you are authorised to use such payment method. Prices listed on our website are in Pounds Sterling and include applicable VAT unless otherwise stated.

Full payment must be cleared before we dispatch your order for delivery in Wembley or the surrounding areas. If there are any issues processing your payment, we may contact you to verify information or request an alternative payment method. Orders will not be fulfilled until the payment is received in full.

In the unlikely event of a pricing error on our website, we reserve the right to rectify the price or cancel your order. If we do cancel due to a pricing discrepancy, we will issue you a full refund.

Delivery Policy

Flowers Wembley offers reliable online flower delivery to Wembley and neighbouring areas. We take pride in ensuring your flowers arrive fresh and on time. Our delivery policy is as follows:

• Delivery Areas: Our primary delivery area is Wembley. We also deliver to surrounding locations as indicated on our website.
• Delivery Timing: Standard delivery times are between 8am and 8pm, Monday to Saturday; exceptions may be made on peak occasions such as Valentine’s Day and Mother’s Day. Same-day delivery is available for orders placed before the daily cut-off time, subject to availability.
• Recipient Details: It is your responsibility to provide accurate delivery information. Flowers Wembley cannot be held liable for incomplete or incorrect addresses resulting in failed deliveries.
• Non-Delivery: In cases where delivery is not possible on the specified date due to events outside our control (extreme weather, force majeure, etc.), we will contact you to reschedule or offer a refund.
• Acceptance: If the recipient is unavailable, we may leave the flowers with an immediate neighbour (unless otherwise instructed) or in a safe place. We will endeavour to notify you of the delivery outcome via email or SMS notification.

We regret that we cannot guarantee specific delivery times within the standard delivery window. Requests for timed deliveries may be accommodated upon special arrangement and are subject to any applicable charges.

Product and Substitution Policy

We are committed to delivering the highest quality flowers for online deliveries in Wembley. However, due to seasonal availability, supply fluctuations, or unforeseen circumstances, it may be necessary to substitute certain flowers, colours, or packaging. In such cases:

• We will ensure that the replacement blooms are of equal or greater value and similar style to your original selection.
• If your order contains a specific accessory or product which becomes unavailable, we will replace it with a suitable alternative of comparable value.
• Where practical, we will attempt to contact you prior to making significant substitutions to your order.

Images on our website are for illustrative purposes only. Actual products may vary slightly in appearance. By ordering, you acknowledge and accept this policy.

Cancellation and Amendments

If you need to cancel or modify your online flower delivery order in Wembley, please inform us as soon as possible.

• Cancellation by Customer: You may cancel your order for a full refund provided that you give at least 48 hours’ notice before the scheduled delivery date. For cancellation requests received with less than 48 hours’ notice, a cancellation fee may apply, or the order may be non-refundable once preparation or dispatch has commenced (especially for personalised or bespoke arrangements).
• Modification Requests: If you wish to amend your order (e.g. delivery date, address, or card message), please contact us promptly. We will do our best to accommodate changes, but cannot guarantee requests made less than 24 hours before dispatch.
• Cancellation by Flowers Wembley: In rare cases where we are unable to process your order, we reserve the right to cancel and provide a full refund. We will not be liable for any indirect loss or inconvenience caused by such cancellation.

Refunds for valid cancellations will be processed using the original method of payment within 5-7 working days.

Returns and Refunds

We aim to ensure complete satisfaction with every online flower delivery in Wembley. Should you receive goods that are defective, damaged, or not as described, please contact us within 24 hours of delivery to allow us to resolve the issue. Where applicable, we may offer a replacement or full/partial refund at our discretion. Clear photographic evidence may be required.

Due to the perishable nature of flowers, we are unable to accept returns or issue refunds in cases where:

• The delivery was made to the supplied address and accepted by the recipient or left in a safe location as instructed.
• You or the recipient have failed to follow care instructions resulting in deterioration of the flowers.
• The delivery was delayed or failed due to incorrect or incomplete address information provided by you.

Our liability is limited to the value of the goods supplied.

Liability

Flowers Wembley takes great care to ensure online flower delivery in Wembley is carried out to the highest standards. However, we cannot accept liability for:

• Events outside our direct control, including but not limited to delays due to adverse weather, acts of God, strikes, or carrier issues.
• Non-delivery where recipient or sender failed to provide accurate information.
• Minor differences between the delivered product and images/description on our website due to the natural, perishable nature of flowers.
• Loss of business, goodwill, data, or indirect/consequential losses arising from use of our services.

Our maximum aggregate liability is limited to the cost of the goods and services purchased from us. Nothing in these terms seeks to exclude or limit liability for fraud, personal injury, or death caused by negligence as per your statutory rights under UK law.

Intellectual Property

All content, images, graphics, and intellectual property on this website are the exclusive property of Flowers Wembley or our licensors. They may not be copied, reproduced, or used without our written consent.

Privacy and Data Protection

Flowers Wembley takes privacy seriously. We only collect, store, and use your personal information in accordance with our Privacy Policy and UK data protection laws. Your data will not be shared with third parties except as necessary to fulfil your order (e.g., delivery services). For further details, please refer to our Privacy Policy available on our website.

Governing Law and Jurisdiction

These Terms & Conditions, and any disputes arising from them, are governed by the laws of England and Wales. By using our website and placing orders, you consent to the exclusive jurisdiction of the English courts for the resolution of disputes.

Updates to Terms & Conditions

Flowers Wembley reserves the right to amend these Terms & Conditions at any time without prior notice. Changes will be effective from the moment they are published on our website. It is your responsibility to check for updates before placing each order.

Contact and Customer Support

For any questions, concerns, or requests regarding these terms or your order, please refer to the contact options provided on our website. We are committed to providing clear communication and excellent support for all customers in Wembley and the surrounding areas.

Applicability

These Terms & Conditions apply to all online flower delivery orders placed via our website for delivery in Wembley and its neighbouring areas. By placing an order, you confirm that you have read, understood, and agreed to these terms in their entirety.

Company Information

This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.

Our business correspondence address is .

HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Wembley, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.

All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Wembley.

For assistance with orders, returns or account queries, please fill out the Contact Us form.