Returns, Refunds & Complaints Policy

Our Commitment to Fresh Flowers in Wembley

At Flowers Wembley, we take great pride in being your trusted local florist, delivering fresh and stunning blooms to households and businesses throughout Wembley. Our top priority is your satisfaction, and we stand by our Fresh Flowers Guarantee to ensure every customer receives flowers at their finest.

Fresh Flowers Guarantee & Freshness Window

We guarantee that every bouquet or arrangement delivered by Flowers Wembley will arrive fresh and beautifully presented. To uphold this standard, all flowers are carefully sourced from reputable growers and handled with meticulous care by our expert florists. We promise your flowers will remain in peak condition for a minimum of five (5) days from the date of delivery, provided they are cared for according to the guidelines provided with your order.

Damaged-On-Arrival Policy

Should your flowers arrive damaged, wilted, or not in the condition you expect, please let us know within 24 hours of delivery. For us to investigate and resolve the issue swiftly, we may request clear photographs of the affected arrangement. Our team will be happy to reassess and ensure you receive the quality you deserve from your local Wembley florist.

Refunds & Replacement Options

If your flowers do not meet our Fresh Flowers Guarantee due to damage or premature wilting within the five-day freshness window, we offer flexible solutions. After our team reviews your concerns and confirms the issue, you may choose from:

• A full or partial refund, depending on the extent of the issue.
• A free replacement bouquet identical (or as similar as possible) to your original order, delivered at the earliest convenience.

This policy is part of our commitment to delighting Wembley customers with flower arrangements as beautiful as they are fresh and lasting.

Our Complaints Process

Your feedback helps us maintain high standards and keep improving our floral services. If you have a complaint regarding our products or service, please contact us within 48 hours of delivery. Provide your order details and a description of the issue, and our customer care team will respond promptly to resolve your concern, whether it involves a quality issue, delivery timing, or a special request.

Trusted Service for Wembley Households & Businesses

Flowers Wembley is proud to be the reliable florist of choice for Wembley’s local households and businesses. Your trust matters to us, and we aim to make every order stress-free, from selection to delivery. Should you have any questions about our returns, refunds, or complaints policies, our friendly team is here to help guide you at every step.

Thank You for Choosing Flowers Wembley

We are grateful for your business and your continued support. With Flowers Wembley, you can order with confidence, knowing every bouquet is backed by our Fresh Flowers Guarantee and responsive customer care. We look forward to bringing a burst of freshness and colour to your space in Wembley, every time you order with us.